Mobile clients must be reconfigured as part of the migration. Instructions for different phone platforms are found below.
Remove email from your personal device before using the directions below to add it back.
Keep in mind that if you have configured your account in the devices native app as well as the Outlook app, both will need to be reconfigured.
iOS Outlook App - https://support.office.com/en-us/article/Set-up-email-in-Outlook-for-iOS-mobile-app-b2de2161-cc1d-49ef-9ef9-81acd1c8e234
iOS native mail app - https://support.office.com/en-us/article/Set-up-email-using-the-iOS-Mail-app-7e5b180f-bc8f-45cc-8da1-5cefc1e633d1?ui=en-US&rs=en-US&ad=US
Android Outlook App - https://support.office.com/en-us/article/Set-up-email-in-the-Outlook-for-Android-app-886db551-8dfa-4fd5-b835-f8e532091872
Android native mail app - https://support.office.com/en-us/article/Set-up-email-in-Android-email-app-71147974-7aca-491b-978a-ab15e360434c?ui=en-US&rs=en-US&ad=US
Windows Phone native mail app - https://support.office.com/en-us/article/Set-up-Office-apps-and-email-on-Windows-Phone-9bccc8b8-a321-4d0d-a45e-6e06a3438e43?ui=en-US&rs=en-US&ad=US
Set up the Outlook App on a phone (video) - https://support.office.com/en-us/article/Set-up-email-on-a-phone-647909af-560f-4977-ae45-3b45ad9e8236?ui=en-US&rs=en-US&ad=US
Some of the Microsoft apps may use a shared token. If you have issues where you're seeing your mobile apps continue to point to the megatenant even after logging out and logging back in, make sure to sign out of all of your Microsoft apps on your phone. Once you've signed out, reboot your phone. After rebooting, sign into your apps and confirm that you are connected to the new tenant with your @district.kyschools.us address and can see the new tenant.